Hi, I'm Joana Marie
Real Estate Virtual Assistant
Customer Care Professional
I am happily married and blessed with a lovely daughter. I am a music enthusiast, a Korean drama fanatic, and a dog lover.
About Me
WORK EXPERIENCE
2019-Present
Real Estate Virtual Assistant
REVA GLOBAL LLC
I provide virtual assistance to Real Estate clients. I handle drip campaigns, skip tracing, lead generation, building of buyers list and cold calling.
2018-2019
Senior Customer Care Professional
AMERICAN EXPRESS
It’s a leading Credit Card Company in the US wherein I was able to provide customer service thru inbound call handling, tasks including account and billing management, disputes handling, and value leads generation by offering new credit card products or upgrading customers’ existing credit card
2014-2018
Senior Process Associate
TATA CONSULTANCY
It’s a Consultancy and IT Services Company. I have handled Australian Gas and Light account wherein I was able to provide customer service thru inbound call handling for customers requesting connection of Electricity and Gas to be established or reconnected on their new house. I also handled Nationstar Mortgage account wherein I was able to provide customer service thru inbound call handling, including account and billing management, escalations handling and lead generations for customers looking to refinance their home.
2012-2014
Customer Service, Tier II
2011-2012
Customer Support, Tier I
24/7 INCORPORATED
It’s an Australian Mobile Phone Provider account wherein I was able to provide customer service thru inbound call handling, tasks including account and billing management, disputes handling, and customer retention
ACQUIRE ASIA PACIFIC
It’s a Technical Support Account for Ringcentral VOIP wherein I was able to provide technical support thru inbound and outbound call handling, tasks include setting up Avaya IP phones and softphones, product configuration including interface and digital line creations, account and billing management and customer retention.
2008-2011
Technical Support, Tier I
TELUS INTERNATIONAL
It’s a Canadian Internet Service Provider account wherein I was able to provide technical support thru inbound call handling, tasks include troubleshooting of LAN, Wireless and Dial Up connection, configuration of Microsoft Outlook, windows and mac mail, troubleshooting of Antivirus and Firewalls, basic hardware and software setup.
EDUCATION
2004-2008
Bachelor's Degree
BULACAN STATE UNIVERSITY
Major in Information Technology
2000-2004
High School Diploma
MARCELO H. DEL PILAR NATIONAL HIGHSCHOOL
MY WORKS
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SKILLS
Marketing Strategy - Drip Campaigns
Seller Lead Generation
Basic Website Creation
Comparables
Skip Tracing
Buyers List Building
Cold Calling
Billing and Account Management
EXPERTISE
I am a Customer Care Professional
With over 11 years of experience in the customer service field, I have worked for different accounts and diverse culture. I handled US, Australian, and Canadian clients mainly servicing credit card, mortgage, internet service, mobile phone and technical support accounts.
I am an expert in Leads Generation and Skip Tracing
I can efficiently generate leads for real estate sellers and buyers. I can accurately verify lead information thru various resources and techniques.